Terms & Conditions
Privacy Policy

Terms & Conditions of Sale

In these Terms and Conditions of Sale ("Conditions of Sale"), "we" or "us" refers to Mr White Goods, and "you" refers to the person, organisation, or entity that purchases products or related services from us.
Please read these Conditions of Sale carefully, as they form the agreement under which we will supply products and services to you. These Conditions of Sale apply to all sales made by us to consumers, whether the products and services are purchased online or over the telephone.

 

1.  Orders
1.1 You may place an order with us either by calling our sales team or submitting an online order form through our website. Once your order is successfully placed, our team will reach out to confirm all relevant delivery details. We reserve the right to accept or decline an order based on various factors, such as product availability and successful payment validation. Orders cannot be placed by individuals under the age of eighteen (18). Any order placed by someone under eighteen (18) years old may be considered void at our discretion. 

1.2 Delivery Services

Mr White Goods provides delivery services Sydney-wide 6 days a week. Customers may choose between standard delivery, which takes 2–5 business days and costs $39, or express delivery, which takes 0–2 business days and costs $59. Delivery is subject to availability. If you require delivery on an exact day, please contact us directly on our mobile. Delivery times received by us are estimates only and may also be affected by factors outside our control, including traffic, weather, or warehouse delays. Payment for the selected delivery option must be made at the time of purchase or prior to the scheduled delivery.

1.3 Please carefully select the products you wish to purchase, as prices may change. We recommend confirming the current price on our website or by contacting our sales team before finalising your order. It is your responsibility to review your order details, including product information and pricing, before completing the checkout process or placing your order by phone.
1.4 Once your order is placed, you will receive an "order reference number" either via email or over the phone. If payment is made by credit card, debit card, or EFTPOS, your order will not be processed until your payment has passed our internal validation checks. After validation, we will proceed with processing your order and provide you with an order reference number. Please ensure you keep this reference number for your records.
1.5 Upon receipt of your order reference number, a binding agreement will be formed between you and us. These Terms and Conditions of Sale will apply to your order. Any changes to these Terms will only be valid if agreed upon by both parties in writing.

1.6 The original recommended retail price (RRP) of appliances may change over time from when they were first listed on our website. The brand-new price of machines may be subject to discounts, price reductions, or increases by manufacturers or third-party retailers. We determine the RRP based on publicly available information at the time of listing. The price we display as our price is final, and the savings displayed reflect the difference between our price and the RRP at the time of listing.

 

2. Availability
2.1 If, for any reason, we are unable to fulfil your order, we will notify you by phone or through the contact details you provided at checkout to discuss alternative options.

 

3. Price and Payment
3.1 The price for each product is the amount displayed on our website or quoted by us over the phone at the time your order is placed. All prices include GST. While we strive to ensure that prices and product information on our website or advertisements are accurate and up-to-date, we are not responsible for any errors. Prices listed on third-party websites may not be accurate, and we are not obligated to honour them.
3.2 We accept payments via VISA, MasterCard, Debit Card, AfterPay & Cash on delivery. Payments are processed securely through third-party payment gateways. While we use the latest security technology to protect your transaction, we are not responsible for any loss or damage resulting from unauthorised use of your payment method.
3.3 We may, at our discretion, use strong customer authentication methods to verify online transactions.
3.4 A tax invoice will be sent to you when your order is delivered. This invoice serves as proof of purchase and may be required for warranty claims.

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4. Delivery
4.2 You can request a preferred delivery date when placing your order. If we are unable to accommodate your requested date, our customer service team will contact you to arrange another suitable date.
4.3 If you need to change the delivery date or address, please notify us at least 24 hours before the scheduled delivery. If you're unavailable to accept delivery on the agreed date, re-delivery fees will apply for each additional attempt. However, if we are unable to deliver your full order on the scheduled date, no additional charges will apply for subsequent deliveries to complete the order.

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4.6 Delivery Safety & Accessibility

Our delivery drivers will make every reasonable effort to place appliances in the designated area within your property. However, if the entrance to the property is too narrow, obstructed, unsafe, or otherwise unsuitable for delivery, the driver reserves the right to leave the appliance in a safe and accessible location at their discretion. Circumstances that may affect safe delivery include, but are not limited to:

• Refrigerators 500L and above, Mr White Goods may be unable to transport the appliance up any flights of stairs. In such cases, the appliance will be delivered and placed in a safe location on the ground level.

• Narrow hallways, staircases, or doorways preventing safe passage

• Unsafe flooring or surfaces that may cause damage to the product or injury to our staff

• Hazards such as pets, clutter, or environmental dangers (e.g., flooding, unstable structures)

• Any other condition deemed unsafe or impractical by our delivery personnel

If the area designated for installation or servicing is too tight or difficult to access, we reserve the right to refuse service or installation, even if the appliance is under warranty. This includes, but is not limited to:

• Narrow or obstructed spaces

• Areas with limited access or unsafe conditions

• Any situation where our technicians deem the space impractical or unsafe for performing the required work

Mr White Goods is not liable for any costs incurred due to the customer’s inability to receive the appliance in the designated area or provide an accessible installation/service location. If delivery or installation cannot proceed due to accessibility issues, the customer may incur additional charges for rescheduling or adjusting the space to allow for proper access.

4.7 Unattended Delivery & Safe Drop-Off

If no one is present at the property to receive the appliance during the scheduled delivery or pickup timeframe, the customer authorises Mr White Goods to leave the item at the front door or another location deemed reasonably safe and accessible by our delivery personnel.

By proceeding with a delivery where no one is available to accept it, the customer acknowledges and agrees that:

 

• Delivery will be considered complete once the appliance is placed in the nominated safe area;

• Mr White Goods will not be liable for any loss, damage, or theft occurring after the appliance has been delivered in this manner;

• The customer forfeits the right to inspect or reject the appliance at the time of delivery.

• Cancellation or postponement of delivery at the discretion of the driver;

• Additional callout or rescheduling fees;

• Delivery being completed at the nearest safe point on the property.

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4.8 Customer Responsibility for Access & Readiness

It is the customer’s responsibility to ensure that all entry points, internal spaces, and delivery paths are clear, unobstructed, and ready for delivery prior to the scheduled time. Mr White Goods will not disassemble household fixtures (e.g., doors, handrails, cabinetry) or move existing appliances unless previously arranged. Failure to provide adequate access may result in delays, rescheduling, or additional fees.

 

However, Mr White Goods is not liable for: minor scuffs, scratches, or marks caused by reasonable handling of large items through tight or restricted spaces; damage resulting from pre-existing conditions (e.g., weak floors, narrow door frames, loose tiles, or unlevel surfaces); or any damage or loss occurring because the customer failed to provide clear and safe access to the delivery area.​

 

4.9 Changes to Delivery After Dispatch

Once the delivery vehicle has been dispatched or is en route, any changes to the delivery time, location, or conditions may incur an additional service fee. Mr White Goods is not responsible for failed deliveries resulting from last-minute customer changes or lack of communication.

 

4.10 Weather & Environmental Conditions

Deliveries will proceed in most weather conditions. However, if severe weather or unsafe environmental factors (such as flooding, mud, or obstructed driveways) prevent safe access to the property, delivery will be rescheduled. Mr White Goods accepts no liability for delays or costs arising from weather-related postponements or the customer’s failure to prepare a safe site.

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5. Connections for Refrigerators, Washing Machines, and Dryers
5.1 We offer standard connection services for washing machines, and dryers as part of our delivery. Please note that Mr White Goods does not provide plumbing installation for refrigerators. This service may not be available if any of the conditions outlined below apply.
5.2 Connection is only possible if the appliance is within one metre of a standard water connection and within reach of an existing 10-amp power socket suitable for the appliance’s plug.
5.3 Our delivery team will be unable to connect your new appliance if:

• The required water supply cannot be isolated or is considered unsuitable by our delivery team.

• The old appliance has not been disconnected from existing plumbing or electrical supplies.

• The electrical or plumbing connections provided by you are deemed unsuitable.

• The drainage or waste facilities are unsuitable for connection.

• The appliance requires mechanical adjustments to address issues such as water pressure problems.

• Alterations to existing plumbing or electrical connections are needed.

• The water or power connections are located in a confined space that cannot be easily accessed or reached.

• Any lifting of the appliance is required over benches, sinks, or other obstructions.
  5.4 Please note, our delivery team is not responsible for hanging dryers or installing hanging brackets. This type of installation should be carried out by a certified professional.
  5.5 We note that this list is not limited to the conditions outlined above. Other factors may arise that prevent us from completing the connection, and we reserve the right to assess each installation on a case-by-case basis.

 

6. Disposal and Removal of Old Products
6.1 You may request that our delivery team removes and disposes of your old product for free. The product being removed does not need to be the same size as the new product being delivered, but it must be at the same delivery location.
6.2 Before removal, you or a third party authorised by you must disconnect the product from all water and electrical connections. By requesting removal, you agree that the discarded items hold no value and become our property once removed. We are free to dispose of them as we see fit.

 

7. Warranties and Limitation of Liabilities
7.1 Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. If a major failure occurs with the goods or services, you are entitled to choose between a replacement of equal or lesser value, or a store credit for the product. If the failure is minor, we will provide a remedy within a reasonable time. If Mr White Goods is unable to rectify the issue, we will issue a store credit for the cost of the goods or cancel the service contract.

7.1.1 Mr White Goods is not responsible for any loss, damage, or spoilage of food, beverages, or other perishable goods resulting from a fault, malfunction, or failure of a refrigerator or freezer. Customers are advised to monitor appliance functionality and seek repairs promptly if issues arise.

7.1.2 Mr White Goods does not provide warranty coverage for refrigerator water dispensers or ice makers. Any faults, malfunctions, or damages affecting these components are excluded from our warranty.
7.2 Mr White Goods agrees to replace any faulty product within the warranty period. However, if no fault is found, or the product has been damaged due to misuse (such as, but not limited to, exceeding manufacturer specifications, overloading, incorrect installation, flooding, or improper use), inspection fees will apply. If the customer refuses to pay the inspection fees, the warranty will be void till this fee is paid.

7.2.1 Once an appliance has been collected from Mr White Goods’ store, the customer assumes full responsibility for the appliance. Mr White Goods accepts no liability for any damage, scratches, loss, or theft that occurs after the appliance has left our premises.
7.3 To make a warranty claim, proof of purchase is required (e.g., product model, serial number, date of purchase). Claims must be submitted within the warranty period to be valid.
7.4 Returned items must be in their original condition. If an item is returned in unsatisfactory condition, it will not be eligible for an exchange or warranty replacement. A new delivery date will be arranged at the customer’s expense.
7.5 To initiate a warranty claim, you must follow the troubleshooting instructions provided by Mr White Goods. Our team may request videos or photos to help identify the issue. Communication must be responded to within two business days to avoid delays in processing your claim.
7.6 Faulty products will be replaced with a like-for-like or similar product in terms of size and value. The warranty on any replacement product begins from the first date of purchase.
7.7 Mr White Goods is not responsible for any costs the customer may incur when making a warranty claim.
7.8 If the item has been collected by us, it must be returned to our premises at the customer’s expense. If you wish to have the replacement item delivered, inspection fees will apply. If the item was originally delivered, no additional charges will be incurred for the replacement delivery.

7.9 Blocked pumps caused by loose items or foreign objects, or any damage resulting from the blockage, are not covered under warranty.

7.10 The warranty covers major functional failures that prevent the appliance from operating as intended, such as a washing machine that does not wash or spin, a dryer that does not heat or dry, or a fridge that does not cool. It does not cover noises, squeaks, or minor operational sounds that do not affect functionality, cosmetic and others listed above. By purchasing from Mr White Goods, the customer acknowledges and agrees to these Terms & Conditions.

7.11 Travel & Inspection Surcharges (Warranty Service Provisions)

Notwithstanding the complimentary delivery extended to customers across the general service corridor, Mr White Goods reserves the right to impose a reasonable travel surcharge in instances where warranty-related service calls are requested beyond the ordinary service perimeter, the boundaries of which shall be determined solely at the discretion of the Company and without obligation to disclose precise radial metrics or locality classifications. Furthermore, where a service technician is dispatched under the presumption of a warranty-covered defect and no fault is observed upon inspection whether by reason of improper installation, user error, site-related plumbing or electrical conditions, or any other causative factor falling outside the scope of warranty coverage an inspection fee may be levied. Said surcharge is to compensate for time, fuel, logistics, and opportunity costs incurred by the Company. These surcharges align with the statutory provisions of the Australian Consumer Law, wherein suppliers may recover reasonable costs associated with offsite assessment and service efforts not resulting in a confirmed product defect.

7.12 Dryer & Small Appliance Warranty

If there’s a problem with a dryer or small appliance during the warranty period, it’s the customer’s responsibility to bring the item to Mr White Goods’ workshop for inspection, repair, or replacement. If you want us to pick up or drop off the item, there will be a fee charged this applies whether or not the item is still under warranty.

The following terms apply:

• Pickup & Drop-Off Fee: A fee will be charged if you ask us to pick up or return your appliance for repair or service. The amount is decided by Mr White Goods and must be paid when requested. This fee is not refundable.

• Customer Responsibility for Transport: You must arrange and pay for the delivery of your appliance to our workshop for any repairs, servicing, or checks. We are not responsible for transport costs, arrangements, or any damage caused during transport.

• Incorrect Installation & Misuse: We don’t cover damage or faults caused by incorrect installation, laying the machine down, misuse, or anything not in line with the manufacturer’s instructions. These issues are not covered by warranty and won’t be repaired or replaced under our warranty policy.

 

8. Returns, exchanges, or store credit
8.1 Returns, exchanges, or store credit will not be accepted under the following circumstances:

• The goods have not been handled with reasonable care by the consumer.

• The goods have been damaged by the consumer in a manner inconsistent with their intended use.

• The consumer is unable to provide proof of purchase from Mr White Goods.

• The consumer discovers a lower price for the same goods elsewhere.

• The consumer examined the goods before purchase and failed to identify any obvious defects.

• The consumer was made aware of a defect before purchase and still proceeded with the transaction.

• The consumer has changed their mind regarding the purchase.

• The consumer has not checked measurements of product before purchase.

8.2 To initiate a return, exchange, or store credit, please contact our customer service team. All returned items must be in original, unused condition with proper documentation. Items returned with damage or showing signs of misuse may not be eligible for a store credit or exchange.

 

8.3 To be eligible for a return, exchange, or store credit, the appliance must be returned in the exact same condition as when purchased. This includes but is not limited to:

• No additional dents, scratches, or cosmetic damage

• No signs of misuse, tampering, or improper handling

• All included parts, accessories, and documentation must be intact

• The product must not have been subject to water damage, electrical faults due to improper usage, or any other form of damage caused by the customer

Returns, exchanges, and store credit requests will only be considered within the warranty period, which is three (3) months from the date of purchase. Any returns that do not meet these conditions may be rejected.

8.4 Delivery fees are strictly non-refundable once the delivery service has been completed. This is because these fees cover third-party logistics and handling costs that are incurred at the time of delivery. Any approved refund or exchange will therefore apply to the product amount only, excluding the delivery fee.

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8.4 Condition of Appliances

At Mr White Goods, we take every reasonable step to ensure that all appliances sold are cleaned to the highest standard. However, due to the nature of refurbished and second-hand products, there may be areas within the appliance that are very difficult to clean thoroughly. These areas may include, but are not limited to, internal components, tight spaces, and mechanical parts that may be seized or inaccessible. While we make every effort to ensure appliances are in functional condition, we do not guarantee that all cosmetic features will meet customer expectations. Our appliances are sold as-is with no warranty on their external appearance or aesthetic qualities, including but not limited to scratches, dents, discolouration, or marks. Any such imperfections are considered normal wear and tear and are not grounds for refund, exchange, or any other remedy. By purchasing from Mr White Goods, customers acknowledge that the appliance’s functionality is the primary consideration, and any concerns about cosmetic defects or areas that could not be fully cleaned are not valid reasons for refund, repair, or replacement. All products are covered under our warranty policy, which applies only to functional defects as outlined in the warranty terms. Customers are advised to review these warranty terms carefully before making a purchase. In the event of a functional issue with the appliance, the customer must follow the correct procedure for making a warranty claim, including providing supporting documentation, such as photographs, videos, and a detailed description of the issue.

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9. Force Majeure
9.1 We will not be liable for any delay or failure to perform our obligations under these Conditions of Sale if such delay is due to any circumstance beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance for a period of at least 3 months, we may terminate our agreement with you by giving you 5 business days’ written notice.

 

10. General
10.1 These Conditions of Sale form the entire agreement between you and us and, unless expressly agreed to in writing by us no terms or conditions of yours, including any Terms or Conditions printed or referred to in your offer to purchase or order (if any) will be binding on us or have any legal effect.
10.2 We may change any provision in these Conditions of Sale without notice so we advise that, even if you are a frequent purchaser from us, you check these Conditions of Sale whenever you want to purchase products from us. Any change of these Conditions of Sale will only apply to future orders. None of our agents or employees or any third parties have any authority to change these Conditions of Sale.
10.3 We reserve the right to refuse supply of the products or services ordered by you, terminate our contract with you or terminate your account with us, and to remove or edit content on our website at our sole discretion and without incurring any liability to you.
10.4 You must not assign any rights and obligations under these Conditions of Sale whether in whole or in part without our prior written consent.
10.5 Any notice in connection with these Conditions of Sale will be deemed to have been duly given when made in writing and delivered or sent by email, facsimile or post to the party to whom such notice is intended to be given or to such other address, email address or facsimile number as may from time to time be notified in writing to the other party.
10.6 If any provision of these Conditions of Sale is invalid, illegal or unenforceable, these Conditions of Sale take effect (where possible) as if they did not include that provision.
10.7 Please refer to our Privacy Policy to see how we collect, use and protect your personal information.
10.8 Any failure by a party to insist upon strict performance by the other of any provision in these Conditions of Sale will not be taken to be a waiver of any existing or future rights in relation to the provision.
10.9 These Conditions of Sale are governed by the laws of New South Wales, Australia. The parties each agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

 

Disclaimer: Cosmetic Imperfections & Missing Components
By proceeding with your purchase, you acknowledge that our second-hand refurbished appliances may exhibit cosmetic imperfections such as scratches, dents, mould stains, stains or rust. These imperfections do not affect the functionality of the appliances. The actual appearance of these appliances may differ from images provided. We strive for transparency and conduct thorough testing to ensure optimal performance.

Please be aware that (some) appliances may be missing certain components, such as fridge trays, shelves, light bulbs/Leds or other parts. These missing components will not impact the appliance's basic functionality but may affect its appearance or convenience. We recommend all our customers to visit our physical store and or review additional photos and measurements on our website  to confirm that the product meets your requirements, including any missing parts. Our appliances are sold "as is".  Returns or exchanges based on a change of mind or missing components are not accepted. For specific inquiries or further information, including details about missing parts, please contact us before completing your purchase.

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Privacy of Customer Information, Data Protection
We are committed to safeguarding the privacy of our customers’ personal information. All personal data collected during the ordering process is securely stored and used exclusively for order fulfilment purposes. We do not share customer information with third parties for marketing purposes. Payment information is encrypted and processed securely. Our Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For more information about how we handle your personal information, please refer to our Privacy Policy.